Refund policy
We want you to crit-hit happiness with your order — but if it’s not a perfect match, no worries. You have 30 days from delivery to request a return or refund.
✨ Eligibility for Returns
To qualify for a return:
- Items must be unused, unwashed, and in the same condition you received them
- Original packaging is appreciated (when possible)
- Proof of purchase is required (your order confirmation email totally counts)
🚫 Non-Returnable Items
Some items are locked in like a saved game:
- Custom or personalized items
- Gift cards
- Sale or clearance items marked Final Sale
📬 How to Start a Return
Ready to initiate a return quest? Email us at
📧 kigcs@keepitgeek.com
Please include:
- Your order number
- The item(s) you’d like to return
- A brief reason for the return (no judgment — we promise)
We’ll reply with next steps and return instructions.
💸 Refunds
Once your return arrives and passes inspection, we’ll notify you.
- Approved refunds are issued to your original payment method
- A 10% restocking fee will be deducted
- Refunds typically process within 5–10 business days after we receive the item
🚚 Return Shipping
Return shipping costs are the customer’s responsibility unless:
- Your item arrived damaged, or
- We made a mistake (it happens — even to high-INT builds)
🤍 Still Need Help?
Questions, concerns, or need a sanity check before returning something?
We’ve got you — just email kigcs@keepitgeek.com
— no gatekeeping, no guilt trips. 💚💜💙💛